REFUND POLICY - RETURN
Our returns policy lasts 7 days.
You have 7 days from the date of delivery of the product to be eligible for a return, your item must be unused and in the same original condition in which you received it.
It must also be returned in its original packaging and sent to: CATHERINE VALENTIN - 46 Rue Saint Laurent - 38000 GRENOBLE - FRANCE
If more than 7 days have passed since your delivery, we unfortunately cannot offer you a refund.
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision on whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within 10 days.
Late or missing refund
If you have not received your refund yet, please check your bank account again first.
Then, contact your credit card company, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us by clicking here.
Only regular priced items can be refunded. Unfortunately, discounted items are not refundable.
We will only replace an item if it is faulty or damaged. If you wish to exchange it for the same item, please send us an e-mail by clicking here and send your item to CATHERINE VALENTIN - 46 Rue Saint Laurent - 38000 GRENOBLE - France.
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be emailed to you.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.
To return a product, you must mail it to CATHERINE VALENTIN - 46 rue Saint Laurent - 38000 GRENOBLE - France.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item, you should consider using a delivery service that allows you to track the shipment. We cannot guarantee that we will receive the item you return.